We're here to answer your questions about pet care services
Level 3, 142 Collins Street
Melbourne VIC 3000
Australia
By appointment only - please contact us before visiting
Monday - Friday: 7:00 AM - 8:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: 9:00 AM - 5:00 PM
Public Holidays: Limited availability
We currently provide services throughout:
To book a service or schedule an initial consultation, please visit our home page and complete the booking form. This helps us gather all the necessary information about your pet's needs before we get in touch.
Go to Booking FormIf you're an existing client with an active booking and need to reach us urgently regarding your pet's care, please use the emergency contact number provided in your service agreement documentation.
For new inquiries, please email us at the address above.
For regular bookings, we typically need 48 hours notice. Emergency or last-minute requests may be accommodated depending on current availability - contact us to check.
We're expanding into regional areas based on demand. Contact us with your location and we'll let you know if we can accommodate you or have plans to expand to your area.
We'll need details about your pet's routine, dietary requirements, any medical conditions or medications, behavioral considerations, emergency vet contact, and access instructions for your home.
Yes. We maintain comprehensive liability insurance covering all team members and services. We can provide proof of insurance upon request.
Absolutely. We encourage initial consultations where you can meet the assigned caregiver, observe how they interact with your pet, and discuss any concerns or special requirements.