Introduction
sly-benefit ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.
Information We Collect
Personal Information
When you use our services, we may collect:
- Name and contact details (email address, postal address)
- Pet information (name, species, breed, age, medical conditions)
- Home access information (keys, codes, security systems)
- Veterinary contact information
- Emergency contact details
- Payment and billing information
- Service preferences and special instructions
Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on pages
- Referring website addresses
- Cookie data (see our Cookies Policy for details)
Service-Related Information
During service delivery, we collect:
- Photos and videos of your pet (with your consent)
- Visit reports and observations
- GPS location data from service visits
- Communication records (emails, messages)
How We Use Your Information
We use collected information to:
- Provide and manage pet care services
- Schedule appointments and send reminders
- Process payments and maintain financial records
- Communicate service updates and important information
- Send photos and reports about your pet
- Improve our services and customer experience
- Comply with legal obligations
- Protect against fraud and unauthorized access
- Respond to emergencies involving your pet
Legal Basis for Processing (GDPR)
We process your personal data based on:
- Contract Performance: Processing necessary to provide services you've requested
- Legitimate Interests: Improving services, fraud prevention, and business operations
- Legal Obligation: Compliance with tax, accounting, and legal requirements
- Consent: Where you've given explicit permission (e.g., marketing communications)
Information Sharing and Disclosure
We Share Information With:
- Service Team Members: Assigned caregivers receive necessary information to provide services
- Veterinary Services: In emergencies, we may share pet information with veterinary professionals
- Payment Processors: Secure third-party payment processing services
- Legal Authorities: When required by law or to protect rights and safety
- Business Transfers: In the event of merger, acquisition, or asset sale
We Do Not:
- Sell your personal information to third parties
- Share data for marketing purposes without explicit consent
- Provide client lists to external organizations
Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encrypted data transmission (SSL/TLS)
- Secure password-protected databases
- Limited access controls for staff members
- Regular security assessments and updates
- Physical security measures for stored documents
- Staff training on data protection requirements
However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for:
- Active Clients: Duration of service relationship plus 7 years (for financial and legal requirements)
- Inactive Clients: 7 years after last service (for potential future bookings and legal obligations)
- Marketing Data: Until you withdraw consent or 3 years of inactivity
- Website Analytics: 26 months maximum
Your Rights
Under Australian privacy law and GDPR (where applicable), you have the right to:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your data (subject to legal retention requirements)
- Restriction: Limit how we use your data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time (where consent is the legal basis)
- Complain: Lodge a complaint with the relevant supervisory authority
To exercise these rights, contact us at: [email protected]
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors without parental consent.
International Data Transfers
Your information is primarily stored and processed in Australia. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Significant changes will be communicated via email to active clients.
Contact Us
For questions or concerns about this privacy policy or our data practices:
Email: [email protected]
Address: Level 3, 142 Collins Street, Melbourne VIC 3000, Australia
Supervisory Authority
If you believe we have not addressed your concerns appropriately, you have the right to lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992