Agreement to Terms
By accessing or using the sly-benefit website and services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any part of these terms, you may not access our website or use our services.
Definitions
- "We", "Us", "Our": sly-benefit and its employees, contractors, and authorized representatives
- "You", "Your", "Client": The person or entity using our website or services
- "Services": All pet care services offered by sly-benefit including but not limited to dog walking, pet sitting, grooming, and overnight care
- "Pet": Any animal for which services are provided
- "Website": The sly-benefit.com domain and all associated pages
Service Terms
Service Agreement
When you book services through our website or other channels, you enter into a service agreement with sly-benefit. This agreement includes:
- These Terms of Use
- Our Privacy Policy
- Specific service details confirmed in your booking
- Any additional terms provided during the consultation process
Booking and Scheduling
- Service bookings are subject to availability
- We recommend booking at least 48 hours in advance for regular services
- Emergency or last-minute bookings may be accommodated at our discretion
- Confirmation of booking will be sent via email
- We reserve the right to decline service requests that we cannot safely or appropriately fulfill
Initial Consultation
Before providing services for the first time:
- We conduct an initial consultation at your home
- You must provide complete and accurate information about your pet
- We assess whether we can meet your pet's specific needs
- You must provide emergency contact information and veterinary details
- Home access arrangements must be established
Cancellation Policy
- Client Cancellations: Must be made at least 24 hours before scheduled service time to avoid cancellation fees
- Late Cancellations: Cancellations within 24 hours are subject to a 50% service fee
- No-Shows: Failure to cancel or provide access results in full service charge
- Our Cancellations: If we cancel due to emergency, illness, or other unforeseen circumstances, no fees are charged
- Weather Cancellations: Severe weather may require service modifications or cancellations at our discretion
Payment Terms
- Prices are listed in Australian Dollars (AUD)
- Payment is due at time of service or as agreed in your service contract
- We accept credit cards, debit cards, and bank transfers
- Recurring services may be billed on a regular schedule (weekly, monthly)
- Late payments may result in suspension of services and additional fees
- Prices are subject to change with 30 days notice to existing clients
Client Responsibilities
Accurate Information
You must provide accurate, complete, and current information about:
- Your pet's health status, medications, and special needs
- Behavioral issues, fears, or aggressive tendencies
- Feeding schedules and dietary restrictions
- Veterinary contact information
- Home access details and security systems
- Emergency contacts
Pet Health and Safety
- Your pet must be in good health for services to be provided
- You must inform us immediately of any health changes
- Vaccinations must be current as required by local regulations
- You are responsible for flea, tick, and parasite prevention
- Aggressive or dangerous animals must be disclosed before service begins
Home Access and Security
- You must provide reliable access to your home
- Provide security codes, keys, or access instructions
- Ensure the home environment is safe for our team members
- Inform us of alarm systems and how to operate them
- Notify us of any visitors or service workers who may be present
Notification of Changes
You must notify us promptly of any changes to:
- Pet health or behavior
- Contact information
- Home access arrangements
- Schedule or service requirements
Our Responsibilities and Limitations
Standard of Care
We commit to:
- Providing services with reasonable care and skill
- Following your instructions regarding pet care
- Maintaining regular communication through updates and reports
- Responding promptly to emergencies
- Maintaining appropriate insurance coverage
Limitations of Liability
We are not liable for:
- Pre-existing health conditions or injuries
- Pet behavior that was not disclosed or reasonably foreseeable
- Damage to property caused by your pet
- Losses resulting from inaccurate or incomplete information you provided
- Acts of God, extreme weather, or other events beyond our reasonable control
- Veterinary expenses except where caused by our gross negligence
Maximum Liability
In no event shall our total liability exceed the amount paid for the specific service at issue or AUD $5,000, whichever is less, except in cases of gross negligence or willful misconduct.
Emergency Situations
In case of pet emergency:
- We will attempt to contact you or your emergency contacts
- We are authorized to seek immediate veterinary care if needed
- We will use your designated veterinarian when possible
- You are responsible for all veterinary expenses
- We will make reasonable decisions in your pet's best interest
Website Use
Acceptable Use
You agree not to:
- Use the website for any unlawful purpose
- Attempt to gain unauthorized access to any systems or data
- Transmit viruses, malware, or harmful code
- Scrape, copy, or harvest content without permission
- Impersonate any person or entity
- Interfere with website operations or security
- Submit false or misleading information
Intellectual Property
- All website content is owned by sly-benefit or licensed to us
- Content includes text, images, logos, graphics, and software
- You may not reproduce, distribute, or create derivative works without written permission
- You may view and print content for personal, non-commercial use only
User-Generated Content
By submitting content (reviews, testimonials, photos):
- You grant us a non-exclusive, royalty-free license to use, reproduce, and display the content
- You confirm you have rights to the content submitted
- You agree not to submit offensive, defamatory, or infringing content
- We reserve the right to remove any content at our discretion
Privacy and Data Protection
Your use of our services is also governed by our Privacy Policy and GDPR compliance documentation. By using our services, you consent to data collection and use as described in those documents.
Disclaimers
Website Availability
We strive for continuous website availability but do not guarantee:
- Uninterrupted access or error-free operation
- Accuracy of all information displayed
- Compatibility with all devices or browsers
- Protection from all security threats
No Veterinary Advice
We are not veterinarians. Any observations or suggestions we provide are not veterinary advice. Always consult a licensed veterinarian for health concerns.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external sites.
Indemnification
You agree to indemnify and hold harmless sly-benefit, its employees, and contractors from any claims, damages, or expenses arising from:
- Your breach of these Terms of Use
- Your pet's behavior or health issues not disclosed to us
- Inaccurate or incomplete information you provided
- Damage caused by your pet to property or persons
- Your violation of any laws or third-party rights
Dispute Resolution
Governing Law
These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles.
Informal Resolution
Before formal proceedings, we encourage informal resolution:
- Contact us with your concern
- We will work in good faith to resolve the issue
- Most disputes can be resolved through communication
Jurisdiction
Any legal action must be brought in the courts of Victoria, Australia. You consent to the exclusive jurisdiction of these courts.
Mediation
If informal resolution fails, disputes may be submitted to mediation before litigation, with costs shared equally.
Termination
By You
You may terminate services at any time by providing written notice. Outstanding balances must be paid.
By Us
We may terminate services if:
- You breach these Terms of Use
- Payment is not received
- You provide false information
- Your pet poses a safety risk
- You behave inappropriately toward our team
Effect of Termination
- Scheduled services will be cancelled
- Outstanding payments remain due
- Access credentials will be returned or destroyed
- Confidentiality obligations continue
General Provisions
Entire Agreement
These Terms, together with our Privacy Policy and service-specific agreements, constitute the entire agreement between you and sly-benefit.
Amendments
We may modify these Terms at any time. Material changes will be communicated via email or website notice. Continued use after changes constitutes acceptance.
Severability
If any provision is found unenforceable, the remaining provisions remain in full effect.
Waiver
Failure to enforce any right or provision does not constitute a waiver of that right.
Assignment
You may not assign these Terms without our written consent. We may assign our rights and obligations to a successor entity.
Force Majeure
We are not liable for failure to perform due to circumstances beyond our reasonable control (natural disasters, pandemics, government actions, etc.).
Contact Information
For questions about these Terms of Use:
Email: [email protected]
Address: Level 3, 142 Collins Street, Melbourne VIC 3000, Australia
Response Time: Within 5-7 business days
Acknowledgment
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.